The I2Logi Call Center receives and monitors any request from customers,
providing an integrated system for the servicing and management of defect
situations, according to previously defined framework.
I2Logi CallCenter can be integrated with I2Logi Mapping, I2logi Dispatch
and I2Logi Routing creating a complete GIS remote maintenance system. Received
defect reports can be displayed graphically on the map. Whenever a large
volume of requests is received, the system compiles and classifies the information
for the situation identification, performing defect diagnosis and automaticaly
transmitting the information to the maintenance center.
I2Logi Call Center provides a complete and customer feedback solution
over the received request, tracking the ordering flow up to the final
solution.
The system can be customized for ordering processing, using online order
form and/or email messages
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